Receipt of Delivery
All of our products are delivered fresh and chilled to the address stated at checkout and must be refrigerated upon arrival. Once the products are delivered, we cannot be held responsible for juices that are left to spoil or be stolen.
It is recommended that the package is delivered to an address where it can be received and signed for; please also provide leave safe instructions just in case no one is available at the time of delivery. Once your juices are left in the safe place specified, we cannot be held responsible for anything that happens to your goods.
If no leave safe instructions are left and no one is available to take the goods and sign for delivery they will be sent back to us and re-delivery will be done at the customer’s expense.
You are responsible for inspecting your delivery when it is received. Any defects, although rare, must be reported within 3 hours of delivery to be considered for refund or replacement.
We recommend consuming your juices within 24 – 48 hours, Our Juices must be kept refrigerated otherwise they will spoil.
Cancellation requests for orders placed must be submitted by contacting us right away. We have to be notified before the order has been processed by our kitchens way before the scheduled dispatch time in order to give us time to communicate the cancellation with our kitchen team. Kindly note that we may not be able to guarantee the cancellation outside of this time window.
At City Juice, we are committed to delighting our customers with the best tasting and highest quality products. This doesn’t happen overnight and requires continuous improvement that comes from listening to our customers and taking all feedback on board to enhance the overall customer experience.
That said, we recognize that sometimes mistakes may happen. If for any reason we deliver a service or product that has not met your expectations, we want to know and we will work with you to make it right. To do this, please contact us with a picture and description of the issue so we can fully look into the problem.
Need some help deciding what to order? or have any issues Email us: email@example.com